It’s incredibly frustrating when your Wi-Fi network is connected but your internet isn’t working. The network shows up in your Wi-Fi menu, you’ve put in the right password, but then you open your browser, and you get nothing. Aaargh!
Why isn’t your Wi-Fi working? A lot of different things could be the culprit. Sometimes the solution is simple—maybe your router is out of date or just needs a quick reboot. But sometimes it’s a little more complicated. So, we’ve put together a guide to help you troubleshoot your network and get your Wi-Fi flowing like gravy once more.
We cover the simple tips at the top of this guide, but feel free to jump farther down for advice on more complicated network troubles. Let’s get started.
Easy fixes for your internet
You won’t even have to get out of your chair to try these solutions. Here’s hoping one of these approaches does the trick.
1. Restart your device
This might sound a bit too obvious, but the first thing you should do is restart your device. It won’t work every time, but it gives the operating system a chance to clear things up and try again in case it’s frozen, not recognizing the network, or just being uncooperative.
2. See if there’s an internet outage
It could be that you’re not the only one whose internet is down. Run a quick search on Twitter or Google to see if anyone else in your area is reporting internet outages or connectivity issues from your provider. You can also find information about internet shutdowns on the website Down Detector, or you can call up your internet service provider (ISP) to investigate.
3. Test your Wi-Fi on different devices
If you’re on your laptop, pull out your phone or tablet to see if you can get internet over the same Wi-Fi connection. If it connects on one device but not the other, then you know that your internet connection is fine and it’s the disconnected device that’s having the problem.
If your Wi-Fi is not working on any device, however, then it’s the router, modem, or your ISP that’s causing problems. It could also be a faulty Ethernet cable, which connects your modem to your router.
We’ll offer some tips for disconnected devices farther down in this piece, but let’s start with the modem and router since those are the most common culprits in Wi-Fi issues like these.
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